Orders with This Little Light Inc. (hereafter referred to as, "TLL") must be placed via its online platforms, or at an authorized POS, where all information required is properly transmitted and important financial information is encrypted for your protection. We do not store financial information on file, and will not accept responsibility for orders made using other methods. TLL is not responsible for a lack of data delaying your order and will make every attempt to remedy this once the discovery is made. 

Free Shipping is offered on orders shipping to the 48 contiguous states and Washington, DC. This offer is calculated before tax and after applied promo codes or discounts. TLL reserves the right to exclude some items from this offer, and this information will be noted in the description for any item that has been excluded. For orders containing only materials, the free shipping threshold is $100.

Our carrier of choice, in most cases, is UPS. Should your order qualify for free shipping, it may be sent via UPS Ground or USPS, depending on the product type. If you desire an upgraded shipping method, please contact us at info@thislittlelightlaserdesigns.com BEFORE placing your order.

Processing

Processing times are communicated on the homepage of the website, under “Important Notices” on each product page, in the Frequently Asked Question section, and in this Shipping Policy.

Processing time is within the reasonable control of TLL and is dependent on the type of product.  Products made to order or including personalized engravings can take up to several weeks to make.  Products we have on hand that require no personalization can ship out in 2-3 business days.  If there is ever an issue, we will be in touch through the contact information you’ve shared when placing your order. We suggest that you ensure you’ve provided correct information at the time of order, as transactions through PayPal will frequently alter the e-mail you expected to use for the purchase. We generally prefer to contact via a phone call for the fastest service, but if you do not wish to receive expedient service, please understand that it is your responsibility to keep an eye on the e-mail address you provided.

Transit

Transit time is based on the shipping service chosen at checkout. TLL offers live shipping rates from the carriers themselves, which are weight calculated and include a minimal handling fee. The applicable rates are determined on the basis of Shipment and Shipper characteristics, including Shipment weight and size and origin to destination distance, and are subject to change.

For more information on UPS Domestic Shipping options: https://www.ups.com/us/en/support/shipping-support/shipping-services/domestic.page

For more information on USPS Domestic Shipping options: https://www.usps.com/ship/mail-shipping-services.htm

Shipping options currently include:

• UPS Ground
• USPS Priority Mail
• UPS Next Day Air
• USPS Priority Mail Express
• UPS Next Day Air Early
• DHL eCommerce International Delivery Duties Paid

When Should I Expect My Package or File a Claim?

The information below is provided so you’ll understand when we may submit a Service Request, as well as options and limitations for pursuing the claim, should you opt to forgo Shipping Protection for your order.

UPS: https://www.ups.com/us/en/support/file-a-claim.page

USPS: https://www.usps.com/help/missing-mail.htm
May submit Service Request: 5 days from "Sent Date."
May submit Missing Mail Search Request: 15 days from last scan with no movement.

DHL: https://www.dhl.com/discover/en-sg/ship-with-dhl/start-shipping/submit-claim-lostdamaged-shipment

Lost/Damaged Package & Missing Items Process

Your shipment must be inspected within 48 hours for damage or missing items, and we must be notified immediately via info@thislittlelightlaserdesigns.com. If we do not receive prompt notice of damage or missing items within 48 hours of receipt, you agree to accept responsibility for the condition and contents of the package.

Upon reviewing the applicable link above for the shipping service you have selected, please contact us at info@thislittlelightlaserdesigns.com and we will initiate the process to locate your package, handle any damaged materials, or send out missing items.